Our vision, our mission, and our work are all defined by one goal – ending extreme poverty, whatever it takes. We believe that no one should have to live in fear that they will not have a home to sleep in or enough food to feed their children. For over 50 years, we have been working with the world's poorest people to transform their lives.

Today we are a team of over 4,400 highly skilled and dedicated professionals from 50 countries who share an exceptional depth and diversity of experience. We want committed, values-driven staff to join our HQ team and are currently looking for a (Job-Share) Receptionist to be part of our Corporate Services department.

Concern offers in-house management and leadership courses and tailored organization-wide learning opportunities both in-person and online. We are committed to providing our staff with the skills needed to excel in their jobs. All employees are required to undertake training in equality, diversity, and inclusion; the Code of Conduct; and safeguarding, along with any other training required for the role.

Our culture is values driven and friendly. A global engagement survey conducted in 2022, responded to by 3,577 of our staff, showed that 89% of our staff would happily recommend Concern as a great place to work and 94% are proud to tell people that they work for Concern.

Our office is located in Dublin 2 52–55 Lower Camden Street

The job: Working as Receptionist you will promote Concern as an organization worthy of support through providing an efficient, effective, and friendly reception service to Concern visitors, staff, and callers. The receptionist will also provide administrative support to the HR Department. 

If you join us, this is what you will be doing:

• Maintain and service an efficient and effective reception area.
• Welcome and receive all visitors to Concern and ensure they are directed to the relevant person.
• Manage Concern's phone switch in a professional and friendly manner, forwarding calls and taking messages as appropriate.
• Receive and receipt donations from members of the general public.
• Deal with all front desk general enquiries including information on fundraising activities, volunteering opportunities, and overseas operations and projects and referring callers to the Concern website where appropriate;
• Promote and sell Concern gifts processing all money transactions accurately.
• Coordinate and manage the receipt and dispatch of domestic and foreign couriers.
• Maintain and update a bank of central information, contact details, mailing lists etc. as necessary for the reception area.
• Liaise with a range of suppliers, service providers and facilities staff to ensure services are maintained efficiently and effectively.
• Provide administrative support to the HR Department as required.
• Open the office daily and monitor security cameras and security for the front and rear entrances to Camden Street.
• Assist with the Purchase Order process.
• Managing and creating access cards for new starters, leavers and visitors and producing reports as required.
• Assisting with Health and Safety coordination in relation First aid and Fire Safety.
• Issuing of contractors permits to work when attending site.
• Ad hoc administration tasks as requested by other departments. 

   Upholding and promoting Concern's values, including our workplace equality, diversity and inclusion values.

Skills you will bring:

• Minimum 1 year's experience working in a busy reception or administrative role.
• Leaving certificate or equivalent
• Excellent communication, administration, and interpersonal skills.
• Excellent organizational and coordination skills
• Excellent knowledge of MS Office.
• Reliability, punctuality, and flexibility.
• Professional manner and the ability to deal effectively with staff at all levels
• Experience in handling cash.
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You will report to the Head of Facilities and work with all Concern HQ Directorates

The full-time salary range for the Receptionist is €24,224 to €28,498 (band 1). This would be pro-rated according to the agreed working pattern. This is a 1-year fixed-term contract.

Candidates must hold a valid work visa for Ireland at the time of application. 

We encourage all eligible candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. 

If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date.

If you have any concerns about our recruitment process and need particular assistance - for example if you have a visual impairment or are neuro-divergent - please let us know and we will do our best to accommodate you. 

Important information:

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behavior expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern's core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking. 

During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation. You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy