Community Fundraising Manager

Reports to: Director of Fundraising 

Direct Report:  Community Fundraising Officer

Liaises with: Internal:

• Schools & Youth Programme Manager
• Public Engagement & Campaigns Manager
• Integrated Campaign Manager
• Head of Corporate & Major Donors Team
• Head of Supporter Marketing Team
• Donor Care & Telemarketing Team
• Communications (incl. Web) Team
• Relevant UK, US, S.Korean Colleagues

External

• Creative agencies;
• Digital agencies;
• Media Buying suppliers;
• Printers;
• Marketing Analysis agency;
• Charities Institute Ireland;
• Dóchas

Job Location: Dublin ( currently fully remote with a move to a hybrid working model from April 2022)

Pay Band:  5 (€49,905 – 58,711)

Contract: Permanent

Job Purpose: This exciting new role will be responsible for developing and implementing a strategy that aims to refresh Concern's approach to DIY fundraising within the Community Fundraising unit. Do – it – yourself fundraising focuses on building a strong community of fundraisers, online and offline, who are committed and inspired to raise income to help Concern achieve our mission of ending extreme poverty, whatever it takes.

 Key Responsibilities:

• To create a refreshed and refocused Community Fundraising Strategy, targeting online and offline communities, who are inspired by Concern's work to fundraise to help end extreme poverty.
• To lead the strategic redevelopment of a refreshed and renewed fundraisers programme, develop & implement the supporting operational plan, lead a team, and achieve significant, sustainable growth by delivering strategic goals and targets. 
• Take full responsibility for the research, planning and implementation of a multi-year community fundraising strategy, which will inspire existing supporters/fundraisers, and target and recruit new supporters/fundraisers to increase Concern's profile and raise income in the Republic of Ireland, both online and offline. This may include exciting new fundraising initiatives for either a broad base or identified niche of public supporters that will encourage participation and high loyalty to Concern.
• Undertake research and analysis of community activity, and impact, and identify potential for outreach and growth, particularly in the online fundraiser space. Develop an ambitious growth plan for each area identified and actively contribute to growth plans of other campaigns as a leader within our fantastic ROI Fundraising programme.
• To manage & monitor activity on http://fundraise.concern.net/ as well as digital tools across a variety of third-party fundraising platforms, i.e. Justiving, Facebook, Raisely, Idonate, to drive fundraisers revenue.
• Be a key member of our passionate Development & Fundraising Leadership Team, to optimise joint, lifetime-value planning.
• Line manage the Community Fundraising Officer and specifically plan jointly with the Schools & Youth Programme Manager, Public Engagement & Campaigns Manager, Corporate Manager, Integrated Campaign Manager, Supporter Marketing Team & Communications Team in devising and implementing a lucrative engagement/fundraisers programme.
• Work in conjunction with the Integrated Campaign Manager, to research, plan and implement a new and exciting large scale annual flagship fundraiser event, raising income from across community groups, corporates, schools and individuals, both online and offline.
• Work with the Community Fundraising Officer & support teams to ensure all individuals wishing to fundraise on behalf of Concern, receive excellent supporter care, ensuring a high level of stewardship in order to maximise engagement and income. In addition, create supporter journeys in collaboration with other fundraising teams & the Digital Team, using insight and data to drive improvements.
• In collaboration with other public engagement teams, occasional travel will be required, attending workshops/functions/gatherings/events, and where required be the passionate public-facing voice for Concern, presenting to raise the profile of Concern, generate support and much needed funding.
• Ensure all fundraising projects are documented with a high level of research and ensure consistent evaluation processes take place.
• Manage, as needed, any outside agencies; i.e. digital, telemarketing, mailing, print and creative agencies, etc, critical to work plans.
• Ensure that all activity is carried out in full compliance with Concern's financial and administrative policies and procedures.
• Producing monthly and annual reports from the database and other reports as required by the Director of Fundraising & Finance.
• Oversee budgetary performance throughout the year, ensuring income and expenditure targets are met, promptly addressing any potential shortfalls and optimising growth areas.
• Undertake other project work as may be required from time to time and facilitate ad hoc special events and projects as they arise.

Skills and Experience Required:

Essential:

• At least 3 years charity fundraising experience.
• Line management of at least one person.
• Excellent understanding of charity fundraising, current market trends in the charity sector and applicable legislation, e.g. Charities Act, Guiding principles on Charitable Fundraising, GDPR.
• Proven record of identifying, establishing and retaining new supporters and fundraising groups/committees.
• Able to develop, implement and monitor business plans, present budgets and interpret financial information.
• Excellent experience in customer service and/or supporter care.
• Experience of using social media fundraising platforms & other digital platforms to drive revenue.
• Able to work collaboratively as part of a team and contribute to the wider team and organisation strategy
• Excellent negotiation skills
• Natural problem solver with the ability to priories and manage multiple tasks
• Flexibility and willingness to expend the role as the job requires.
• A proven track record of success in leading and managing a team of comparable size and complexity, to deliver high quality results to deadlines.
• The ability to manage change effectively & work on own initiative
• Experience of using a fundraising database for effective analysis of campaigns and trend giving patterns.
• Experience of working with external suppliers to deliver successful fundraiser campaigns.
• Excellent written skills including experience of writing and commenting on fundraising copy. With excellent attention to detail.
• Excellent organisation skills and experience of managing a varied workload and resources.
• Full drivers license

Desirable:

• Degree or equivalent qualification (i.e. marketing qualification).
• Knowledge of and interest in development issues and a commitment to Concern's work with people in the developing world.
• Knowledge of data protection legislation.

Concern is an equal opportunity employer and welcome applications from all section of the community.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy accessible here. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern's core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, working or volunteering with Concern is subject to a range of vetting checks, including criminal background checking.

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