We're Hiring: Customer Experience Officer

Team: Fundraising | Location: Dublin/Hybrid | Full-time – 9 Month Fixed Term Contract

Do you thrive in a fast-paced environment and love making supporters feel truly valued?

Are you a natural problem solver with a passion for delivering outstanding service – across phone, email, social, and beyond? If so, we want you on our team.

At Dogs Trust, every call answered, every message replied to, and every interaction handled with care helps strengthen relationships, build trust, and drive long-term support for dogs in need. As our new Customer Experience Officer, you'll be the friendly voice, the empathetic ear, and the quick thinker behind the scenes – ensuring every supporter feels heard, understood, and appreciated.

What you'll be doing:

• Handling a wide variety of supporter queries across telephone, email, social media, live chat, and WhatsApp
• Using your expert knowledge of CRM and supporter systems to log, track, and resolve enquiries across multiple fundraising campaigns
• You'll listen, learn, and spot what matters most to our supporters—using these insights to turn every conversation into a chance to make their experience even better

Who you are:

✅ A customer service pro, with experience in a high-volume, multi-channel role

✅ Tech-savvy and confident using complex systems (CRM experience essential)

✅ You know great customer service when you see it—and love delivering it

✅ Motivated by purpose and ready to make a difference, every single day

Why join us?

• A passionate, driven team united by our love of people and dogs
• Opportunities to grow in one of the most respected animal welfare charities in Ireland
• A chance to turn brilliant supporter care into real-world impact

Ready to put your skills to work for a cause that matters?

Apply now by sending your CV and Cover Letter to recruitment@dogstrust.ie

Closing Date for Applications is Sunday 6^th July 2025

Dogs Trust Ireland CLG is an Equal Opportunities Employer