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The Friends of the National Gallery of Ireland (FNGI) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status (RCN 20158958). It is committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership.
The Gallery wishes to recruit a Membership Assistant. The purpose of this role is to sell membership and provide customer service, and administrative support to the Friends of the National Gallery of Ireland. Reporting to the Friends Manager the successful candidate will:
• Deliver exceptional and consistent customer service to current and prospective Friends and other visitors to the National Gallery of Ireland.
• Promote the Friends of the Gallery Scheme Front of House and provide information on the scheme to potential members.
• Attract new members to the Friends of the Gallery scheme through in-person, phone and email-based campaigns.
• Operate the front of house Friends' desk to process new memberships, renewals, exhibition ticket bookings and gift vouchers.
• Record and pass on feedback to the Friends Manager in order to help us better understand and provide for our Friend's needs.
• Provide phone, email and in-person support to Friends and resolve their queries in a timely manner.
• Provide administrative support to the office of Friends of the National Gallery. This may include updating databases with details of new Friends, renewals, changes of address and renewal mailings.
• Achieve high standards of data capture, while ensuring all appropriate permissions for communications have been received.
• Liaise with the Gallery's volunteers and other front of house staff including Retail, Visitor Experience and Exhibition ticket sales desk.
• Keep up-to-date with the website and the Friends' events programme to ensure familiarity with the user experience, ticket/membership purchasing process and the current membership offering.
• Other tasks assigned by the Friends Manager.
• The energy, enthusiasm and determination to contribute effectively to a membership-based organisation.
• Strong, demonstrable sales and customer service skills in a busy environment.
• A knowledge of and interest in the Friends of the National Gallery of Ireland and the National Gallery of Ireland.
• Excellent accuracy and attention to detail.
• A diplomatic, open and professional disposition that places emphasis on building and maintaining positive relationships.
• An ability to work as part of a wider team to ensure efficient co-operation between the Friends organisation and other Gallery departments.
• Exceptional interpersonal and verbal and written communication skills coupled with a professional, polite and courteous manner when dealing with members, staff and volunteers.
• Experience of managing and prioritising workload, complex issues and multiple tasks in a changing environment with tight deadlines
• The ability to use their own initiative, take responsibility for their tasks and complete them efficiently.
• A high standard of computer competency and IT literacy.
• Experience in working with a membership scheme or in a gallery or museum and using a box office system or, CRM/ system is desirable but not essential.
• Fluency in the Irish Language is also desirable but not essential.
Note: This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the view of new structures and / or the changing needs of the Gallery. All employees are required to be compliant with Gallery screening, security and Garda vetting procedures.
This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the FNGI. All employees are required to be compliant with FNGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.
Eligible candidates must be:
1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or
2. A citizen of the United Kingdom (UK); or
3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
4. A non-EEA citizen who has a valid work permit.
To qualify candidates must be eligible by the date of any job offer.
Salary: A fixed salary of €26,948 gross per annum (pro-rated to €16,169 gross per annum)
Duration: 1-year fixed-term contract
Working hours: Full time, 3 days a week - 21 hours per week (net of breaks). Regular weekend and evening work is required. Attendance at and assistance with events outside normal working hours may be required.
Closing date for receipt of applications: 4 March 2025
Interviews will be scheduled in March 2025.
How to apply: To apply for this position please submit a
• Cover Letter of not more than two pages
• CV of not more than two pages
Candidates should note that panels may be formed from which future positions may be filled.
Any personal data that you provide when applying for this position shall be processed in accordance with our Privacy Notice.
At the Friends of the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.
Friends of the National Gallery of Ireland is an equal opportunities employer
