Job Title:               Night Nursing Administrator

Reporting to:        Night Nursing Manager

Contract Type:      Permanent

Hours of work:      Full Time (35 hours/week) – 9am to 5pm Mon - Fri

                              Weekend work is also required, usually one weekend per month. Worked weekends are remunerated with a day off in lieu the following week for Saturdays worked and double pay for Sundays worked.

Location:               The Society operates a hybrid working model with a combination of remote and in-person (Dublin office) working.

                              Office attendance days are Wednesday & Thursday weekly

Salary:                   €35,000 per annum

WHO WE ARE

At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support.

The Irish Cancer Society is a community of patients, survivors, volunteers, supporters, health and social care professionals and researchers. Together, we are working to save lives and improve the lives of people affected by cancer. 

Core to the delivery of our services is our Night Nursing Service. This Service provides End of Life care for patients in their homes, to allow people to die surrounded by their loved ones, should they wish. We offer up to 10 nights of care with nurses going into homes typically from 11pm – 7am. We also offer twilight hours. 

Purpose of Post

As Night Nursing Administrator, you will be part of a dynamic team working to ensure the best possible outcome for patients referred to the service.

If you are passionate, have an empathic personality and want to take your career to the next level with opportunities for development and learning, this role is for you.

Main Duties & Responsibilities

·      Liaise with the Community Specialist Palliative Care Team (CSPCT) team and other health care professionals to acquire patient information and booking request details

·      Record patient details accurately in Microsoft Dynamics Database (MD)

·      Create a booking request in MD and allocate night nurse to patient

·      Provide night nurse with patient details and travel distance from nurse's home to patient's home

·      Communicate and confirm nurse allocation with the CSPCT

·      Ensure all information received over the phone and via email is taken accurately and entered into MD in an accurate and timely way

·      Communicate with the Night Nursing Team in relation on the status of bookings

·      Send emails to relevant CSPCT on a daily basis regarding their booking allocations

·      Maintain accurate records of Night Nurses' availability and non-availability in MD

·      Monitor number of nights allocated to each cancer and non-cancer patient and alert the Community Palliative Care Team once the patient has received 10 nights. Establish the name and address of person to be invoiced should the patient receive over 14 nights. Update MD accordingly

·      Escalate all children and young adult referrals (CAYA) to the Night Nursing Team Leads / Night Nursing Manager

Non-Malignant Patients

·      Ensure approval has been granted by the Irish Hospice Foundation for non-cancer patients prior to providing the Night Nursing Service

·      Ensure non-cancer patients are under the care of the CSPCT if referred from another source, for example acute hospital or GP referral.  

·      Track number of nights provided for each non-malignant patient and ensure ample warning is given to the Community Palliative Care Team prior to the 10 nights allocated

Teamwork and Communication

·      Liaise with Night Nurses on their availability and communicate any support needs identified

·      Assist in training in new members of the team as required

·      Maintain confidentiality at all times, and ensure rigorous compliance with the General Data Protection Regulations (GDPR)

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

Candidate must:

·      Possess strong empathy and compassion

·      Ability to input data quickly and accurately

·      Ability to quickly learn to navigate new systems

·      Professional telephone manner 

·      Strong organisational skills

·      Excellent attention to detail

·      Ability to work in a busy environment while maintaining a high-quality standard of work

·      Ability to prioritise workloads and meet deadlines

·      Always possess the highest degree of integrity and confidentiality

·      Ability to work well within a team structure

Eligibility Criteria:

·      Previous administrative and/or data entry experience in any sector desirable. The Irish Cancer Society measures experience by the quality of the experience gained, rather than number of years worked.

·      Experience working in a similar role an advantage, but not essential.

·      Experience working with CRM systems or customer/ supporter databases desirable.

·      Strong IT skills, including Excel and Microsoft Office suite.

·      Strong written and verbal communication skills.

General:

·      The Irish Cancer Society operates a no smoking policy and the post holder must not smoke in the office or when on Society business outside the office.

·      All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.

·      Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.

The closing date for applications is Thursday 11^th July with interviews the following week. Please note all CVs are logged through a 3rd party system for processing

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES

Some of our benefits:

·      23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)

·      Service Days - Additional days awarded to reflect long service with the Society.

·      Sick Pay Scheme (following Probationary period)

·      Flexitime

·      Defined Contribution Pension Scheme (after 6 months)

·      Group membership for VHI and HSF (health plans)

·      Bus/Rail Ticket Scheme and Cycle to Work Scheme

·      Death In Service Benefit (from commencement of employment)

·      Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)

·      Learning and Development Programmes

·      Educational Assistance (Study and Examination Leave)

·      Employee Assistance Programme (EAP)

·      Optional Flu vaccine provided