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Marie Keating Foundation
Title: Senior CRM Officer
Reporting to: Director of Development / Head of Individual Giving
Key relationships: Director of Development; Director of Communications & Public Affairs; all fundraising; communications and nursing services staff
Direct Reports: None
Salary: Starting salary 35,000 4 days per week
Contract: Two-Year contract, 4 days per week (Will consider 3 days pro rata for the right candidate)
The Marie Keating Foundation currently operates a hybrid working model with a min of two days in the office.
This is an exciting new role at the charity and is an excellent opportunity for any candidate keen to support growth through the improved use of available technology. While the primary focus will be on managing our CRM (on the Microsoft Dynamics platform), the role will also involve managing relationships with other technical suppliers for applications which feed into the CRM (e.g. donation platforms). It would therefore suit a highly motivated and pro-active candidate looking to grow with the charity.
The role will require experience of managing a CRM, working with technical suppliers (including any of the following: web developers, web provider, payment processors, CRM providers, IT support), as well as demonstrable skills in improving operational processes linked to the CRM. As the role is effectively the charity's first dedicated technical resource, it would suit someone with good general technical skills and the ability to communicate effectively with technical and non-technical parties.
Key Accountabilities
CRM Data Management
CRM User management and support
CRM Technical Management
Skills & Experience
Ideal candidates are not expected to match the skills and experience requirements fully. Any candidate will be considered if they are able to match a majority of the requirements and demonstrate the potential to develop in areas where experience is missing.
Skills
Experience
· Direct experience of managing, maintaining and administering a charity CRM (ideally Microsoft Dynamics but knowledge of other applications would also be beneficial).
· Experience with supporting or delivering the configuration/development of a CRM based on user requirements.
· Familiarity with managing relationships with external partners or suppliers.
· Experience with data protection as it applies to fundraising and CRM systems.
· Knowledge of Power BI or a similar data analysis tool would be useful.
· Ability to work well independently but also as part of a wider team.
· Experience of working in the charity sector.
Application Process
To apply, please send your CV and cover letter by 5 pm Monday 8th April to Mark Maliniak, Head of IG, at mmaliniak@mariekeating.ie