We are looking for an experienced Individual Giving & Supporter Care Manager to lead the development and delivery of our supporter acquisition and retention strategies on an all-island basis. This is a varied and hands-on role where you will lead multi-channel campaigns, driving supporter growth, income and lifetime value.

The role will focus on maximising engagement, stewardship and results. Optimising data intelligence to improve results is vital component of this role alongside CRM management.

The Individual Giving & Supporter Care team is a key driver of voluntary income at Cancer Fund for Children. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work.

The role combines strategic oversight and hands‑on delivery, championing supporter‑centred best practice while ensuring data is used confidently and effectively to: Optimise fundraising performance and return on investment; Strengthen donor relationships and lifetime value; Enable robust forecasting, pipeline management and decision‑making; and provide insight, analysis and reporting that drives continuous improvement and strong performance.

The Manager is the fundraising lead for CRM, supporter data governance and GDPR compliance, ensuring data is accurate, accessible and actionable. They will work closely with the Director of Development and fundraising colleagues to support income growth through effective segmentation, targeting, journey optimisation and campaign analysis.

Donor Care sits at the heart of this role. The Manager will lead and develop the Donor Care function, ensuring supporters receive a high‑quality, responsive and empathetic experience, and that feedback, complaints and insights are used constructively to improve organisational practice and performance.