Supporter Care Officer

Reporting to: Senior Individual Giving Officer

Contract Length:Permanent

Key roles and responsibilities

Plan International Ireland is looking for a strong communicator who is highly motivated and organised to join our fundraising team.

Reporting to the Senior Individual Giving Officer, you will play a key role in delivering excellent supporter care and ensuring a positive supporter experience. Duties will include managing incoming communications from supporters, processing and recording donations, maintaining accurate supporter records, and ensuring supporter information and marketing consents are managed in accordance with GDPR and organisational policies. Through the delivery of stewardship activities and supporter journey communications across a range of channels, including telephone, email, post and face-to-face interactions, you will help strengthen supporter engagement and long-term loyalty to Plan International Ireland.

Success in this role will be demonstrated through excellent supporter service, high standards of data quality, timely administration and a positive contribution to supporter retention and engagement.

You will be responsible for the day-to-day administration of the Fundraising and Communications office, including the maintenance of office supplies, management of shared supporter communication channels, including phone and email enquiries, office reception responsibilities, and processing incoming post, including tax forms, donations and sponsorship correspondence. You will also support the delivery of supporter retention, stewardship and engagement activities designed to strengthen long-term supporter relationships.

About Plan International Ireland

Plan International Ireland is a global children's charity striving for an equal world. One where every girl can reach their full potential, and every girl can choose her own future.  

At the core of our work is a focus on girls' rights and education in the world's most vulnerable communities and in crisis contexts. We bring people together to protect their rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won't stop until we are all equal. 

We work at local, national, and international level across over 75 countries to influence governments to tackle the root causes of child poverty and to create a more equal world for girls. We work with communities to advance education, advocate for an end to child marriage, amplify girls' and women's voices and much more. During emergencies, we save lives and ease suffering by providing cash/vouchers, shelter and sanitation, while also creating safe spaces to protect and keep children in school.

Established in 2003, Plan International Ireland influences and supports Plan International's work worldwide. We hold a Financial Programme Agreement (FPA) with ECHO and a Programme Grant with Irish Aid.

Key roles and responsibilities

Supporter Care & Engagement

• Be the first point of contact for Plan International Ireland's supporters and potential supporters responding to incoming correspondence via phone, email, post and in-person.
• Respond to supporter enquiries, concerns and complaints in a warm and professional manner.
• Nurture supporter relationships through the efficient implementation of supporter journey communications including outbound thank you and welcome calls, fulfilment of welcome packs and management of inbound and outbound donor communications.
• Monitor supporter feedback and identify opportunities to improve the supporter experience.
• Support the delivery of supporter retention and stewardship activities, helping to strengthen supporter engagement and long-term commitment to Plan International Ireland.
• Liaise with Plan International National and Country Offices on sponsorship issues and requests as required.
• Engage, inspire and motivate the public to support Plan International Ireland in the most appropriate way.

Donor Administration

• Process incoming donations from a variety of supporters including individuals, corporates and schools. Ensure online donations are allocated to the appropriate funds in accordance with the wishes of the supporter.
• Process tax forms and supporter documentation accurately and within agreed timelines.
• Process and dispatch sponsorship communications using our bespoke Child Data Management (CDM) platform and ensure platform is maintained to a high standard in line with Plan International's CDM processing guidelines.

CRM and Data Quality

• Ensure the donor database is maintained to a high standard and that all data is input accurately and in line with GDPR regulations and Plan International Ireland's CRM processing guidelines. Ensure all requests for information or materials are accurately recorded and fulfilled.
• Carry out regular data quality checks and support ongoing CRM improvement projects.
• Assist with reporting and data analysis to support fundraising and retention activities.
• Maintain accurate records of supporter interactions across all communication channels.

Other

• Be informed on relevant development issues and promote positive and consistent messaging to all stakeholders.
• To ensure that all activities undertaken on behalf of Plan International Ireland externally or internally, are executed in accordance with the overall purpose of the organisation and in line with our policies and procedures.
• To participate in training and other activities as requested by the organisation.
• To support the Individual Giving team and other relevant staff, keeping them informed of supporter care, sponsorship and donor-related matters.
• Other duties as required by the Senior Individual Giving Officer.

Person specification

Skills and Experience:

Essential:

• Strong customer service, supporter care or relationship management experience.
• Ability to adapt messaging to meet diverse audiences.
• Strong administration and organisational skills, and ability to manage competing priorities.
• Excellent attention to detail and commitment to data accuracy.

Desired:

• Experience using databases, CRM systems or similar platforms.
• Telemarketing or telephone-based customer service experience.
• Experience in a charity, fundraising, membership or customer service environment.
• Knowledge of GDPR and data protection requirements.

Personal Attributes:

• Strong communication and networking skills with high attention to detail.
• Excellent time management and organisational skills.
• Proactive with a positive attitude.
• Demonstrates initiative and a proactive approach to problem solving.
• Team player who is always willing to support their colleagues.
• Passionate about Plan International's vision, values and feminist leadership principles.

Salary and benefits

Plan International Ireland operates a salary scale, as well as a broad range of employee benefits. This role is graded as a Level 2 within our salary scale, with an expected range of between €30,299 and €36,000. Placement on the scale will be dependent on level of experience and fit within the role.

In addition to salary, Plan International Ireland provides a number of employee benefits, some of which include:

• Private Health Insurance for all employees (from commencement date)
• Matching company pension contributions up to 5% (once probation is complete)
• Flexible working hours (core hours of 10am to 4pm daily, minimum of 37 hours per week)
• Training and development budget.
• 25 days annual leave, increasing with length of service up to 30 days.

Location

The Plan International Ireland office is located on Harrington Street, Dublin 8 (across from Brother Hubbard's). We are just a stone's throw away from the bustling and busy Camden Street area, with its many coffee shops, bars, restaurants, and much more! Our nearest LUAS stop is Harcourt Street.

As an employee you will also be able to sign up to the Bike-to-Workscheme, or the TaxSaverscheme for DART, LUAS, and Dublin bus users.

Work Permit

Please note that applicants must have a valid work permit at the time of applying to enable them to work in Ireland.

To Apply

Send your CV and a Cover Letter explaining why you believe you are suitable for this role by cob 12/08/2026.

Safeguarding

Plan International is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants, and other organisational representatives.

Any candidate offered a job with us will be expected to sign our Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. Specific roles may require police/Garda vetting.