Donor Care & Administration:

To maintain a donor centric focus acting as the first point of contact for incoming fundraising enquiries and activities, meeting and greeting donors who come to our office as well as those who phone or email.

Deliver a high standard of supporter/donor care, handling enquiries, donations, requests and complaints promptly, efficiently and sensitively within agreed timelines.

Monitor and manage various fundraising inboxes. 

Income processing (post, phone, online, etc.), tracking, acknowledgement and reporting. Data entry and importing to our CRM and maintain accurate records of donations, donors' personal information any other data relating to fundraising.

Manage the data processing, thanking and receipting of all donor income.

Act as key CRM contact and champion, ensuring donor preferences and GDPR (General Data Protection Regulation) requirements are maintained accurately.

Ensure thank you communications are timely, relevant and up to date.

Oversee digital fundraising platforms (idonate/Eventmaster, Enthuse, etc.) and related income processing, reconciliation and reporting.

Liaise with finance team on coding and support IWA Community Centres to set up local fundraisers on digital platforms, processing permits. 

Fundraising:

Ensure fundraising materials and stock are kept up to date. For e.g., Welcome Packs, Purchase Orders, Direct Mail returns, processing email unsubscribes, stock management and ordering.

Support all fundraising activities. For example, grant application administration, garda permit applications, etc.

Work to increase the lifetime value of IWA supporters by helping them understand our work and the importance of their continued support in changing lives.

Oversee the delivery of the monthly draw according to required timelines

Prepare fundraising packs for community fundraisers and attend events as required.

Acknowledge In Lieu of and In Memory donations appropriately and sensitively.

Support fundraising campaigns through drafting social media content and sourcing relevant imagery.

Liaise with colleagues in Communications, Advocacy and Service Delivery to keep up to date with campaigns and activities.

Collate and issue email communications including our monthly donor care e-newsletter. (Training provided)

Undertake additional fundraising, administrative and donor support duties as required.

Customer Service Support:

Support the Customer Care Team by covering Reception during periods of annual leave, etc. and have a basic knowledge of general query and complaints handling and general administrative duties.