This role sits at the centre of clinical service governance, supporting the effective oversight of service performance across quality and compliance. It ensures governance processes run consistently, performance information is accurate and meaningful, and actions are clearly tracked and progressed. 

Working closely with senior leadership, the role brings structure, discipline, and clarity to a busy and complex service environment. It requires strong organisational capability alongside the ability to interpret, synthesise, and communicate information in a way that supports decision-making and drives actionable insight. The successful candidate will demonstrate confidence in progressing actions, supporting clear visibility of activity across teams, and ensuring information is structured, coherent, and accessible for use. 

The role co-ordinates performance data, service evaluation outcomes, policies, audits, and departmental governance processes as an integrated function. This creates a clear, reliable view of service performance, aligned with organisational standards and strategic priorities, and equips leadership with the insight required to drive improvement and effective accountability. 

Below outlines the key duties and responsibilities of this position

Governance & Oversight 

• Support the implementation of governance processes across clinical services 
• Support visibility of key activities, ensuring actions are clearly assigned, tracked, and completed 
• Follow up with stakeholders to ensure delivery against agreed timelines and priorities 
• Maintain accurate and up-to-date records to support governance and compliance 

Performance Reporting, Outcome Measurement and Data Management  

• Prepare structured reports, dashboards, and briefing materials for senior management 
• Collate, analyse and present key performance indicators (KPIs), service activity data, and outcome measures to support decision making and service improvement 
• Co-ordinate and collate reports on outcome measures and client feedback ensuring data is meaningful, reliable and utilised. 
• Support the monitoring and reporting of departmental action plans, ensuring actions are tracked, escalated, and completed.  
• Identify gaps or inconsistencies in data and ensure issues are addressed 

Evaluation & Service Improvement Support 

• Co‑ordinate service evaluation and research activity, ensuring appropriate documentation, processes, and governance controls are in place, and that outputs and recommendations are captured, tracked, and integrated into service improvement processes. 
• Conduct structured reviews of evidence, policy, and practice where required 
• Support the preparation of funding applications for research proposals, and impact reports, including provision of data and evidence 

Governance, Policy and Compliance 

• Support the development, review, and approval of departmental policies and procedures in line with organisational governance requirements  
• Maintain the Departmental Policy Register, ensuring policies remain current, accessible, and compliant.  
• Co-ordinate consultation and sign-off processes with internal and external stakeholders.  
• Support compliance and governance reporting requirements, including alignment with national and organisational frameworks.  

Quality, Audit, and Service Review 

• Support planning, co-ordinate, and monitor departmental audits, service reviews, and quality assurance activities.  
• Track audit findings and recommendations, ensuring timely follow-up and completion.  
• Support the development and monitoring of improvement plans, ensuring actions and learning are embedded into service activity. 
• Analyse and synthesise findings from audits, outcome data, and client feedback to inform service plans. 
• Assist in preparing and presenting audit and review findings to senior management and governance committees.  

Incident and Complaint Management  

• Maintain knowledge of incident and complaint investigation processes and procedures.  
• Support the monitoring and reporting of incidents and complaints, ensuring timely escalation and follow-up.  
• Track actions arising and ensure timely follow-up 
• Monitor learning outcomes and action plans arising from incidents and complaints to support continuous service improvement.  
• Contribute to trend analysis and governance reporting to identify systemic issues and inform preventative measures.  

Departmental Coordination and Administrative Systems 

• Co-ordinate departmental meetings, agendas, and documentation, ensuring alignment with organisational and strategic priorities.  
• Maintain structured document management and reporting systems 
• Support procurement and administrative processes in line with organisational requirements 
• Act as a central coordination point across teams, ensuring clear communication and follow-through 
• Undertake such other duties as may be assigned from time to time 

Clear Communication 

• Communicates information clearly and professionally in written and verbal formats, preparing reports, briefings, and documentation for internal and external stakeholders. 

Systems & Digital Skills 

• Uses systems such as Excel, SharePoint, and reporting tools to manage data, documents, and workflows in an organised and efficient way. 

Reliability & Professional Conduct 

• Works dependably, follows direction, and maintains confidentiality and professionalism when handling sensitive information and governance processes. 
• Pieta is an equal opportunities employer and we welcome applications from all people.  
• As part of our commitment to diversity, equality and inclusion, if you require reasonable accommodation as part of our process to apply for a job, to participate in an interview, or to join our team, please contact recruitment@pieta.ie.  
• We will work with you to identify the appropriate accommodations that suit your needs. Pieta does not discriminate against any applicant or employee on the basis of disability and will respect the confidentiality of any medical or personal information. 

Applications for this post should be made via Apply Now by 30th June 2026. Please attach a CV and outlining your particular suitability for the role.

Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.