Title: Patient Transport Administrator

Reports to: Patient Transport Coordinator

Contract type: Permanent

Hours: Full-time 35hrs per week - Mon - Fri 9am to 5pm

Location: The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) working

 Office Days: Office attendance days are Wednesday & Thursday

Salary: €31,500 per annum

Who we are:

Every three minutes, someone in Ireland hears the words 'You've got cancer'. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help.

As Ireland's leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services.

What you'll do:

A cancer diagnosis impacts all areas of a person's life. At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer. To do this, the Irish Cancer Society provides a free transport service to referred patients, identified as being in need by our hospital partners. This service supports patients through the provision of a volunteer delivered,

As the Patient Transport Administrator, you will be part of a small team of administrators. The team manages the daily bookings from patients, processes patient referrals, engages with our partner hospitals, processes financial support applications and encourages patient feedback on service delivery with a view to service improvement.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

·       Receive and collate referral information from our partner hospitals ensuring patient database is up to date. 

·       Process patient referrals from our partner hospitals, making contact with the patient and taking booking information.

·       Process daily patient bookings and input information on CRM (Dynamics) database

·       Process financial support grant applications where appropriate

·       Manage incoming and outgoing patient calls and emails responding to a large volume of incoming calls from an expanding patient base.

·       Address logistic issues as they arise, ensuring proper procedures and quality standards are adhered to.

·       Offer support to patients signposting them to other supports where appropriate.

·       Provide cover within the Driver Support team if and when required.

Grant Administration and Expense Processing

       ·       Process end-to-end administration of patient transport grant schemes, ensuring compliance with policies and eligibility criteria.

       ·       Maintain detailed records and supporting documentation for audit and reporting purposes.

       ·       Liaise with patients, health care professionals and volunteers to resolve queries and ensure smooth processing of both grants and expenses.

Stakeholder engagement and relationship building

·       Build and maintain relationships with existing internal and external stakeholders and develop new relationships as required.

·       Work closely with other teams within the Society to provide a full support service to all referred patients.

·       Build effective relationships across the Society and work in collaboration with Services Team and wider Irish Cancer Society colleagues to contribute to the successful delivery of the organisational strategy.

·       Keep up to date with legislation, policies and procedures, and undertake appropriate training.

Other

·      Other duties as requested by the Patient Transport Coordinator.

·      Ensure any issues that arise are dealt with and/or are escalated as necessary.

General

·      Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.

·      The Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the office or when on Society business outside the office.

·      All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.

·      Be willing to occasionally work outside of normal working hours.

WHO YOU ARE

Detail oriented: you thrive on making sure the detail are accurate and are particular about how data is entered and managed.

Numerically confident: You are comfortable working with financial data and large volumes of transactions.

A people person: whether talking to a distressed patient or answering queries from our partner healthcare professionals you understand what makes people tick and can create effective relationships.

A great communicator: you are able to communicate effectively across multiple channels (face-to-face, over the phone, written, digital) and adopt your style to meet the audience where they are.

Wonderfully organised: you are able to manage lots of different tasks at the same time, keep things 'going as planned' and take pride in running a tight ship.

Technologically savvy: you're comfortable using digital and technology tools for the management and delivery of programmes and identifying new ways that technology can support your work. You know your way around the Microsoft platform.

YOUR QUALIFICATIONS AND EXPERIENCE

·      A degree or professional qualification in social work, community development, or related field. Additional relevant work experience will be considered in lieu of a formal education qualification. 

·      Previous experience in financial administration, accounts processing, or a similar role involving high-volume data handling and numerical accuracy is desirable.

·      A minimum of 3 years relevant work experience in service delivery or community support. The Irish Cancer Society measures experience by the quality of the experience gained, rather than number of years worked. 

·      An understanding of patients' needs and an empathy for patients who find themselves in difficult situations.

·      Ability to work as part of a team and on your own initiative

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.

The closing date for applications is Monday 1^st June 2026 

Please note all CVs are logged through a third-party system for processing

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES

Some of our benefits:

·      23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)

·      Service Days - Additional days awarded to reflect long service with the Society.

·      Sick Pay Scheme (following Probationary period)

·      Flexitime

·      Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.

·      Group membership for VHI and HSF (health plans)

·      Bus/Rail Ticket Scheme and Cycle to Work Scheme

·      Death In Service Benefit (from commencement of employment)

·      Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)

·      Learning and Development Programmes

·      Educational Assistance (Study and Examination Leave)

·      Employee Assistance Programme (EAP)

·      Optional Flu vaccine provided