The Irish Red Cross is seeking an experienced CRM & Digital Systems Administrator with strong technical capability in Microsoft Dynamics 365 / Dataverse, the Power Platform, and WordPress.

This role is central to supporting the Migration Programme's digital tools and ensuring our CRM and online platforms effectively enable our humanitarian work. The ideal candidate will be a hands‑on systems specialist who can configure CRM fields, forms, business rules, security roles, build flows and automation, and manage website content and functionality.

This role will be responsible for meeting the IT needs of the organisation's Migration programme.  Reporting to the Head of International & Migration, the role will also report to the organisation's IT Manager (for technical decisions) to ensure synergy and integration with the wider systems and approach.

The role will be responsible for managing the Migration programme Dynamics CRM, ensuring it continues to respond to users' needs and is meeting sector standards.  Additionally, the role will lead with digitalising department processes and responding to the wider IT needs.

The role will support the ongoing development of the Pledges Customer Relationship Management (CRM) system which seeks to match people providing pledged (offers of) accommodation with beneficiaries and provide technical support to both internal and external users.  The postholder will collaborate with various business functions within the Migration Department to develop technical solutions that meet the evolving needs of our Programmes and will be responsible for a wide range of duties that include systems configuration, administration and quality assurance testing.  In addition, the role will provide technical support, training and IEC materials across a range of tools and applications.