Senior Individual Giving Officer

Department: Fundraising and Communications

Grade: 4

Contract: Permanent

Location: Harrington Street, Dublin 8 (near Harcourt Street LUAS)

Reporting to: Head of Fundraising and Communications

Direct reports: Supporter Retention Officer; Supporter Care Administrator

Key relationships: Senior Digital Marketing Officer; ICT & Digital Operations Lead

Brief Overview and Purpose of the Role

The Senior Individual Giving Officer is pivotal to delivering our Individual Giving strategy with a strong focus on campaign execution, donor retention, and income growth. You will plan and deliver multi‑channel campaigns and donor journeys, ensure excellent donor care, and drive sustainable income.

This is a hands‑on delivery role working closely with the Interim Head of Fundraising and Communications and the wider fundraising team. You will manage the delivery of sponsorship, regular giving, cash, and tax‑back programmes and play a key role in annual strategic planning, ensuring acquisition, retention, and donor development campaigns are executed on time, within budget, and to a high standard.

About Plan International Ireland

Founded in 1937, Plan International is a children's organisation that fights for children's rights—particularly for girls living in the poorest regions of the world. We are independent, with no religious, political, or governmental affiliations. Our vision is a just world that advances children's rights and equality for girls.

We work across more than 80 countries at local, national, and international levels to influence governments and tackle the root causes of child poverty, while creating a more equal world for girls. During emergencies, we provide humanitarian assistance, protect children, and keep them in school.

Established in 2003, Plan International Ireland influences and supports Plan's work worldwide. We have been certified as one of Ireland's Best Workplaces every year from 2020–2024 and are triple locked through the Charities Institute of Ireland. We hold an FPA with ECHO and a Programme Grant with Irish Aid. Plan International Ireland is a team of 25 dedicated staff spanning seven nationalities; in the last financial year, our turnover was €18m and we worked directly with 19 countries across the Caribbean, Africa, and Asia.

Key Roles and Responsibilities

Planning and Strategy

• Plan the annual portfolio of acquisition, retention, and supporter development across cash, regular giving, and child sponsorship to drive new donor volumes and maximise ROI and lifetime value.
• Work with the Supporter Retention Officer and wider team to develop donor‑centred, multi‑channel supporter journeys.
• Develop a sudden‑onset emergency response plan to ensure Plan International is first to market when emergencies strike.
• Actively seek cost‑effective ways to increase recruitment volumes and improve donor quality, with a specific focus on managing the face‑to‑face acquisition channel.

Campaign Management

• Lead end‑to‑end project management of acquisition, development, and retention campaigns, aligned to strategic KPIs.
• Implement and deliver campaigns across direct mail, face‑to‑face, digital, and telemarketing.
• Monitor and report performance against KPIs; prepare regular campaign analysis and optimisation recommendations.
• Build strong relationships with external partners (creative, fundraising, print, telemarketing suppliers).
• Ensure internal alignment and clear communications across the Fundraising team—keeping all parties updated, engaged, and accountable.
• Manage the tax‑back claiming process with Revenue, ensuring quarterly claims.

Supporter Care and Data

• Manage the Supporter Care Administrator to ensure excellent stewardship, including supporter journeys, welcome/thank‑you processes, and tailored communications.
• Support the ICT & Digital Operations Officer to actively manage the donor database, ensuring data input aligns with processes and GDPR.
• Lead data strategies for campaigns, appeals, and supporter communications; manage all data imports.
• Continuously improve administrative processes and data segmentation to optimise performance and increase retention.
• Support data cleansing and ensure all donor data is up to date and GDPR‑compliant.

Collaboration and Relationships

• Work with the Head of Fundraising and Communications to deliver annual plans and budgets.
• Partner with Communications and key stakeholders across the Plan federation to gather content for fundraising campaigns and donor journeys.
• Line‑manage the Supporter Care Administrator and Supporter Retention Officer, ensuring they achieve annual performance and development goals.

Person Specification

Skills and Abilities

• Data & Analysis: Strong CRM and segmentation skills; excellent numeracy, forecasting, reporting, and post‑campaign analysis.
• Communication: Excellent copywriting, interpersonal, and verbal communication skills with the ability to inspire and engage donors and stakeholders.
• Relationship‑Building: Proven ability to collaborate across internal teams, stakeholders, and external suppliers.

Experience

• Minimum three years' experience in an Individual Giving role within a fundraising team.
• Experience delivering acquisition, retention, and development campaigns (cash, regular giving, tax‑back, upgrades, reactivations, donor journeys).
• Strong project and campaign management: ability to plan, coordinate, and deliver multiple campaigns end‑to‑end, on time and within budget.
• Line‑management experience desirable; ability to motivate, coach, and support colleagues and partners.

Personal Attributes

• Effective team player and relationship‑builder.
• Compassionate, donor‑focused, highly organised, data‑driven, and adaptable.
• Passionate about Plan International Ireland's vision, values, and feminist leadership principles.

Salary and Benefits

This role is Grade 4 on Plan International Ireland's salary scale, with an expected range of €44,000–€53,000. Placement on the scale depends on experience and fit.

Benefits include:

• Private health insurance for all employees
• Matching company pension contributions up to 5% (post‑probation)
• Hybrid working (post‑probation)
• Flexible hours (core 10:00–16:00; minimum 37 hours/week)
• Commitment to training and development
• 25 days annual leave, increasing with service up to 30 days

Location & Commuting

Our office is on Harrington Street, Dublin 8 (across from Brother Hubbard's), a short walk to the Camden Street area. Nearest LUAS stop: Harcourt Street. Employees can avail of the Bike‑to‑Work scheme and TaxSaver (DART, LUAS, Dublin Bus).

To Apply

Please submit your CV and a cover letter via our website outlining why you are the right person for the role by Wednesday 28 January.

Applicants must hold a valid work permit at the time of applying to work in Ireland.

Safeguarding

Plan International is committed to safeguarding people in our programmes from exploitation and abuse and has specific policies—including a Code of Conduct—that outline expected behaviour and responsibilities of all staff, consultants, and representatives.

Any candidate offered a role will be required to sign our Safeguarding Policies and Code of Conduct as an appendix to their employment contract and agree to comply with them. Some roles may require Garda vetting.

This document is intended as an overview and is not an exhaustive job description.