Regular Giving Officer- Full-Time Permanent Contract

Purpose of this post: Cork Simon Community is currently seeking a motivated and detail-oriented individual to join our Fundraising Team as a Regular Giving Officer.

This role focuses on providing excellent donor care for our Regular Givers, ensuring they have a positive experience while supporting Cork Simon's mission through their monthly contributions. The Regular Giving Officer will be the first point of contact for Regular Givers, responding to their queries in a timely and appropriate manner. The Regular Giving Officer will deliver excellent donor care and carry out related administrative activities to the highest standards. 

What we offer:

• A flexible working environment.
• Five weeks' annual leave.
• 35 hour working week.
• Time off in lieu (TOIL) system in place.
• Pension Scheme membership.
• Excellent peer support.
• A positive and welcoming environment.
• Excellent training opportunities.
• Realistic milestones with a clear process for achieving them.
• Autonomy to manage own workload.

Some of the key duties of the role include:

• Donor Care: Provide outstanding support to Regular Givers, responding to queries via phone, email, or in person in a timely manner.
• Donor Journey Implementation: Tailor communications and engagement to different segments of Regular Givers, ensuring a positive and personalised donor experience.
• Donation Processing: Manage and process monthly donations through various methods, including standing order, direct debit and credit card, with precision and confidentiality.
• Record Maintenance: Maintain accurate and secure financial records of Regular Givers using Cork Simon's CRM.
• Compliance: Ensure compliance with GDPR, the Charities Act, and Cork Simon's financial regulations when processing donations and managing data.

The ideal candidate for this post will have:

• Experience: Minimum of 2 years' experience in fundraising, customer service, or administration. Experience handling financial details and bank account information is a plus.
• Donor Care Skills: Excellent relationship-building and communication skills, with a proven ability to provide excellent customer service.
• Attention to Detail: A strong focus on accuracy and numerical precision when processing donations and maintaining records.
• IT Skills: Proficiency in CRM systems, with experience in Salesforce being desirable.
• Organisational Skills: Excellent time management, with the ability to manage multiple tasks and meet deadlines in a busy environment.
• Team Player: Ability to work independently while also contributing to the success of the wider fundraising team.
• Flexibility: Adaptability to changing priorities and manage a busy workload.

Closing date for receipt of Application Forms: 5:00pm on Monday, 28 October 2024

For more information about the role please download our Recruitment Pack available on Work with us | Cork Simon Community