Overview

This is a client facing role reporting into the Solutions Delivery & QA Manager.

As a Business Analyst / Salesforce Consultant for Enclude's CRM cloud offerings and services, you will be working closely with the client as well as the technical team in delivering high-quality Salesforce CRM solutions.  You will lead on business requirements gathering and work with the client to design and implementation solutions. This is an exciting opportunity to join a team of committed professionals to deliver CRM solutions to non-profit organisations. It also provides tremendous opportunities for professional development and to work with the latest technologies and achieve Salesforce certifications.

Duties and Responsibilities

Business Analysis and Solutions Delivery

•  Engage with the client and other key stakeholders to understand high-level business objectives and priorities
• Work with the client and other key stakeholders to assess and understand detailed requirements, and identify where improvements can be made and make relevant suggestions
• Translate verbal requirements into functional specifications
• Collaborate with the technical team to produce a solution design
• Configure and implement a variety of Salesforce solutions and components, to deliver creative and effective business solutions
• Work closely with the technical development team to ensure the technical build suits the customer requirements
• Work closely with the project manager to ensure that the client understands what is being built and the fit with requirements
• Write use cases with acceptance criteria to meet requirements
• Assist with test plan design and coordination of testing with end users
• Follow the agreed implementation plan and ensure that deliverables adhere to quality standards
• Review, assess and agree all solution design changes with the Solutions Delivery & QA Manager.
• Create and maintain documentation on processes, and other documents for the successful implementation and handover to clients and the Support team
• Create user manuals and training materials
• Assist with post implementation support
•  Work with the technical team to ensure a successful handover to the Support team
• Work closely with the project manager and team members and relevant stakeholders to ensure that all project requirements, deadlines, and schedules are on track
• Meet with team members and stakeholders to identify and resolve issues

 

Client and Practice Support

·        Provide support with the management and ongoing development of client relationships

·        Work with colleagues to take client feedback to enhance the client offering

·        Develop a deep understanding of Enclude product offerings

·        Keep up to date with new Salesforce CRM features and functionality and provide recommendations for process improvements

·        Develop and apply sectoral and functional expertise to enhance the value offerings to clients

·        Help with pre-sales activities to secure new projects and clients

·        Promote Enclude's products and services

·        Promote enhancements and new features to clients

Other duties

·        Attend staff meetings

·        Any other tasks, consistent with your position, as requested by the Solutions Delivery & QA Manager.

Requirements

Essential

·        Salesforce NPSP consultant certification

·        Salesforce Admin ADM201

·        Experience with Salesforce configuration

·        Experience consulting on Salesforce implementations

·        Proven work experience in a business analyst/consultant role

·        Strong analytical skills, good attention to detail and the ability to demonstrate creative solutions

·        Strong consulting skills with good conceptual understanding of business systems and Client Relationship Management (CRM) solutions

·        Demonstrated success in designing and configuring client facing solutions

·        A suitable business management / Computer Science, Software Engineering, MIS or equivalent preferred

·        Strong presentation and communication skills

·        Ability to build rapport with a proven ability to work with internal and external stakeholders in a constructive and approachable manner

·        Excellent verbal and written communication skills

·        Highly proficient in spoken and written English

·        Excellent problem-solving, listening, and questioning skills

·        Excellent interpersonal skills and ability to connect with system users in a wide variety of roles and with varied technical skills

·        Highly organised, good time management skills, with ability to handle multiple tasks with excellent attention to detail

·        Ability to work as part of a team

·        An interest in and commitment to the ethos and work of Enclude

·        Permission to work in the Republic of Ireland

Desirable

·        Non-profit sectoral knowledge and experience

·        Understanding of common business processes for non-profits

·        Experience with other CRM software

Applications for the position may be made by sending a CV with cover letter clearly demonstrating relevant experience and suitability for the role to info@enclude.ie. 

Closing date for applications is 5pm on Wednesday 12th January2022.

First round interviews are scheduled for Tuesday 25th January 2022.

Remuneration will be in accordance with Local Authority PayScale and suitably matched to a candidate's relevant skills and experience.

Enclude is an equal opportunities employer.

See our website for more information.