Title: Patient Travel Support Administrator

Reports to: Patient Travel Support Coordinator

Contract type: Permanent

Hours: Full-time (35 hours per week), including some evening and weekend work

Location: The Society operates a hybrid working model with a combination of remote and in-person (Dublin office) working

Salary: €32,240

We may conduct rolling interviews before the closing date so early application is encouraged

WHO WE ARE

At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support.

We're looking for a Patient Travel Support Administrator to join our team. As a Patient Travel Support Administrator you will be part of a small team supporting a large and expanding patient base that rely on our volunteer drivers to transport them to appointments

If you are passionate about supporting patients through their cancer journey; are good at active listening, have an understanding of the difficulties patients face when going through a cancer journey and are committed to being part of a practical solution for patients, this role is for you.

Join us to change the lives of people affected by cancer in Ireland.

WHAT YOU'LL DO

A cancer diagnosis impacts all areas of a person's life. At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer.

To do this, the Irish Cancer Society provides a free transport service to referred patients, identified as being in need by our hospital partners. This service supports patients through the provision of a volunteer delivered, door-to-door transport service.

We are looking for a Patient Travel Support Administrator to join our team.

As the Patient Travel Support Administrator, you will be part of a small team of administrators. The team manage the daily bookings from patients, process patient referrals, engage with our partner hospitals, process financial support applications and complete patient feedback surveys with a view to service improvement.

Service Delivery

·       Receive and collate referral information from our partner hospitals ensuring patient database is up to date 

·       Process patient referrals from our partner hospitals, making contact with the patient and taking booking information

·       Process daily patient bookings and input information on CRM (Dynamics) database

·       Process financial support grant applications where appropriate

·       Manage incoming and outgoing patient calls and emails responding to a large volume of incoming calls from an expanding patient base

·       Offer support to patients signposting them to other supports where appropriate

·       Provide cover within the Volunteer Driver Support team if and when required

Evaluation and continuous improvement

·       Administer an annual patient feedback survey and collate the findings

·       Complete patient check in calls ensuring continuous service improvement and signposting to other services and supports

·       Proactively identify opportunities for improvement in our service delivery or operations.

Stakeholder engagement and relationship building

·       Build and maintain relationships with existing internal and external stakeholders, and develop new relationships as required

·       Work closely with other teams within the Society to provide a full support service to all referred patients

·       Build effective relationships across the Society and work in collaboration with Services Team and wider Irish Cancer Society colleagues to contribute to the successful delivery of the organisational strategy

·       Keep up to date with legislation, policies and procedures, and undertake appropriate training

WHO YOU ARE

Detail oriented: you thrive on making sure the detail are accurate and are particular about how data is entered and managed.

A people person: whether talking to a distressed patient or answering queries from our partner healthcare professionals you understand what makes people tick, and can create effective relationships.

A great communicator: you are able to communicate effectively across multiple channels (face-to-face, over the phone, written, digital) and adopt your style to meet the audience where they are.

Wonderfully Organised: you are able to manage lots of different tasks at the same time, keep things 'going as planned' and take pride in running a tight ship.

Technologically savvy: you're comfortable using digital and technology tools for the management and delivery of programmes, and identifying new ways that technology can support your work. You know your way around the Microsoft platform.

YOUR QUALIFICATIONS AND EXPERIENCE

·      A degree or professional qualification in social work, community development, or related field. Additional relevant work experience will be considered in lieu of a formal education qualification 

·      A minimum of 3 years relevant work experience in service delivery or community support. The Irish Cancer Society measures experience by the quality of the experience gained, rather than number of years worked 

·      An understanding of patients needs and an empathy for patients who find themselves in difficult situations

·      Ability to work as part of a team and on your own initiative

The closing date for applications is Thursday 25^th May

We may conduct rolling interviews before the closing date so early application is encouraged

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES