Job Title: Event Delivery & Support Manager (ROI)

Contract Type: Permanent

Hours: Full-time: 37.5 hours per week/hybrid working with three days in the office.

Salary: €43,000 per annum, plus car allowance €2,300 per annum

Benefits: We offer a range of employee benefits including; 

• Employee discount on the parkrun shop
• Employee assistance programme

About parkrun

parkrun is a health and wellbeing charity and our vision is to create a healthier and happier planet.

Since our conception in 2004, parkrun has evolved into a global social movement with a vibrant and inclusive community at its core. As of 2024, we have recorded over 100-million instances of walking, jogging, running, and volunteering.

Our mission is to transform lives by empowering people to be active, together, outdoors in their local community; and to protect parkrun for the generations to come. Each and every weekend, we deliver free, weekly timed events that people of all ages and backgrounds can join in. By tackling barriers to participation, we encourage communities to come together and embrace regular physical activity.

Now in its 20th year, parkrun spans over 2,500 locations in 21 countries with more than 9.5 million people registered, and counting. 

And we have really only just begun.

Brief role description:

Management of all the operational roles relating to the support of existing events and creating new events - this includes the ambassador support network for Ireland. This role provides support to teams to keep parkrun safe, simple and sustainable at all times. This role is responsible for answering general enquiries and complaints from our various stakeholders which come into the event support and runner support zendesk queues. This role is the first point of contact for new event enquiries, liaising with Regional Event Ambassadors to allocate Event Ambassadors to support new events. 

Main responsibilities:

Territory Event Delivery Administration 

• Act as an event delivery representative and advocate of your territory in the wider organisation working closely with the Head of Event Delivery (EMEA)
• Be the eyes and ears of parkrun in territory maintaining awareness of political, social, economic & environmental trends and issues that may pose risks or opportunities to parkrun and make appropriate staff aware.
• Able to represent parkrun in a crisis situation regarding event support in ROI with appropriate support from HQ. 
• Have an understanding of safeguarding requirements of parkrun and local obligations with respect to safeguarding 
• An awareness and understanding of local regulations and obligations pertinent to parkrun. 
• An awareness & understanding of parkrun’s DEI strategy and objectives as pertinent to ROI

Event Activation 

Event activation including; managing requests and new core teams, appointing event support ambassadors, advising on course requirements, risk assessment, liaising with HQ

Existing Event Support 

• Manage the operational activities of parkrun in ROI events and ensure they are delivered in accordance with the organisational policy, procedures and plans.
• Review incidents and other incidents of events not adhering to parkrun policy & take appropriate and sensitive action to ensure compliance with policies and parkrun way of doing things.
• Ensure all policies and procedures are kept up to date.
• Ensure effective controls are in place at events to prevent/minimise incidents and risk.
• Manage complaints and disputes appropriately  as outlined in the Complaints process.
• Support insurance matters in liaison with the Risk Manager.

Ambassador Recruitment and Management 

• Managing the ambassador recruitment process and liaising with operational staff / regional ambassadors to ensure all events have appropriate support.
• Liaison and collaboration with other colleagues involved in volunteer management to ensure consistency and alignment in approach as well as sharing best practices.

Liaison with local authorities, associations and appropriate bodies 

Essential experience requirements:

• An understanding of public administration and local government in Ireland. 
• Experience and understanding of building communities. 
• An understanding of marketing and communications.  
• Experience of working within remote teams and being able to communicate effectively via video conferencing.
• Experience of chairing meetings. 

Desirable experience requirements:

Experience of volunteering at parkrun, preferably in an ambassadorial or core team role.

You can read the full job description here