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The Fundraising Assistant will support the Donor Care and Finance Department. The primary function of the role is to provide ongoing assistance in all manners of administrative tasks, especially processing donations and thanking donors. This is an opportunity for a committed individual who is dedicated and ready to contribute to UNICEF's mission for children.
Main Duties & Responsibilities:
· Efficiently record and manage donations in the CRM database, encompassing cash, cheque, and credit card transactions.
· Handle donations from phone donors promptly and accurately.
· Generate personalized thank-you letters and receipts in a timely fashion, tailored to donors' preferences.
· Ensure donor records are up-to-date, accurately reflect contact preferences and are compliant with GDPR regulations.
· Answer donor inquiries via phone, email, or written correspondence, prioritizing donor satisfaction.
· Perform general administrative duties related to UNICEF Ireland's operations as needed.
· Actively engage in meetings, including team meetings and planning sessions.
· Support colleagues and ensure continuity of essential tasks during absences such as annual leave.
· Collaborate with various projects and departments within UNICEF Ireland as required.
· Support ongoing community fundraising activities with a particular focus on schools.
Communication
Convey complex ideas in a compelling manner with skill, using a variety of media and methods to win understanding and support. Able to communicate effectively with internal and external stakeholders to deliver project objectives.
Attention to Detail
Appreciate the need to capture and report data accurately to ensure the organisations resources are being used as effectively as possible.
Inspiring great teamwork
Work with fundraising team and colleagues across the organisation and build effective working relationships with partner organisations.
Supporter-driven
Understand motivations of supporters, with an ability to ensure these are incorporated into creative executions, keeping up to date with trends and their impact on potential and actual support.
Experience
Previous experience working in a customer service or payment processing environment.
Experience using Salesforce an advantage.
Knowledge, Skills, and Abilities
· Strong attention to detail and high levels of accuracy
· Understanding of payment/donation processing
· Excellent verbal and written communication skills, fluent in spoken and written English
· Excellent communication and customer service skills
· Professional, clear, and friendly telephone manner
· Team player with the ability to work independently.
· Self-motivated with demonstrated capacity to work under pressure to evolving deadlines.
· Good computer skills
· Passionate about the work UNICEF does for children all around the world
